KL Polish Contact & FAQ

Got a question about KL Polish? Start by scrolling down to check out our FAQ.

Can’t find the answer there? Here’s how to get in touch with us:

For general inquiries or customer service including if you received a broken product - support@klpolish.com

For public relations or business inquiries - business@klpolish.com

 

FAQ

Orders:

I subscribed to the KL Polish Newsletter, but I am not getting the Newsletter!

Emails from KL Polish can sometimes be routed to Junk or Spam folders.  It might be helpful to add 'newsletter@klpolish.com' as a contact or favorite to ensure future newsletters arrive to you on time.

 

I already checked out but need to change my order!

We are not able to make changes to orders, however if you let us know soon enough we may be able to cancel your current order so you can place a new order with the correct products. Once the order has shipped, we cannot cancel the order.

 

I need to cancel my order.

If your order has shipped, we cannot cancel your order. If your order hasn’t been shipped yet, please let us know as soon as possible and we will do our best to cancel the order for you.

 

How do I return an item?

Please note - All Sales are Final. Because we want to keep the price of KL Polish as low as possible, we cannot accept returns, exchanges, or process refunds for any reason other than a product which was broken during shipping. If you did receive a broken product, we’re very sorry - please send us an email at support@klpolish.com within 7 days and we will get back to you with instructions for claiming a refund.

 

When will you be restocking sold out nail polishes?

We are working hard on restocking your favorite nail polishes! In the meantime, you can sign up for our newsletters to be notified the moment they're available again. To subscribe, scroll down to the bottom of the page, enter your email and hit subscribe!

 

Are there any stores that can I buy KL Polish from?

KL Polish is currently available exclusively on klpolish.com; you won’t find our products in any stores, and no other websites are authorized to sell KL Polish. Selling online only helps us to keep the cost of our polish affordable!

 

Shipping:

How long will it take for my order to be delivered?

We aim to ship all orders within 2-3 business days, although it may take a few days longer when new products and promotions are released and demand is very high. It typically takes 5-10 business days after an order has shipped for US orders to arrive, although orders to Alaska and Hawaii may take a little longer.

Unfortunately, shipping regulations on nail polish mean it is often slower to arrive than other products.

 

My polish was marked as delivered, but I didn't receive it.

Domestic orders may find that USPS marked your package as delivered prematurely. Your package will most likely be delivered within a few days. If it has been 3 business days or more since your order was marked as delivered, let us know so we can take care of it!

Be sure to double-check your address when you receive your order confirmation e-mail to make sure that it’s up-to-date! If you notice an error, please contact us as soon as possible!

 

Where do you ship to?

We currently ship to the US only. As of July 2018 we have temporarily suspended shipping to other countries, including Canada, and are working on a solution to offer international shipping again soon.

 

How much does shipping cost?

Shipping within the US is $5.95, with free shipping over $50. All shipping prices are in USD.

 

KL Polish Details:

Are KL Polish nail polishes cruelty free?

Yes, all KL Polish nail polishes are 100% cruelty free and never tested on animals.

 

Are KL Polish nail polishes 5-free?

Yes, all KL Polish nail polishes are 5-free. Even better - they're all 12-free!

 

Umm, what do 5-free and 12-free mean?

12-free nail polishes are free of: Toluene, Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, MEHQ/HQ, MIT, Parabens, Animal Derived Ingredients or Gluten. Didn’t expect a chemistry lesson, did you?

  

Are KL Polishes vegan?

Yes, the current range of KL Polishes are all vegan.

  

Where are KL Polish nail polishes made?

KL Polish nail polishes are made in the USA.

 

What are the ingredients in KL Polish nail polishes?

The ingredients vary slightly from polish to polish because different colors use different dyes and pigments. KL Polish nail polishes may contain:

BUTYL ACETATE
ETHYL ACETATE
NITROCELLULOSE
ADIPIC ACID / NEOPENTYL GLYCOL / TRIMELLITIC ANHYDRIDE COPOLYMER
ACETYL TRIBUTYL CITRATE
ISOPROPYL ALCOHOL
STEARALKONIUM BENTONITE
ACRYLATES COPOLYMER
STYRENE/ACRYLATES COPOLYMER
SILICA
BENZOPHENONE-1
TRIMETHYLPENTANEDIYL DIBENZOATE
MICA (CI 77019)
TIN OXIDE
YELLOW 5 LAKE (CI 19140)
BLUE 1 LAKE (CI 42090)
ALUMINUM POWDER (CI 77000)
YELLOW 11 (CI 47000)
ULTRAMARINES (CI 77007)
BLACK 2 (CI 77266)
BISMUTH OXYCHLORIDE (CI 77163)
TITANIUM DIOXIDE (CI 77891)
RED IRON OXIDE (CI 77491)
BLACK IRON OXIDE (CI 77499)
FERRIC AMMONIUM FERROCYANIDE (CI 77510)
RED 6 LAKE (CI 15850)
RED 7 LAKE (CI 15850)
RED 21 (CI 45380)
RED 28 (CI 45410)
RED 30 LAKE (CI 77360)
RED 34 LAKE (CI 15880)
VIOLET #2 (CI 60725)
MANGANESE VIOLET (CI77742)
SYNTHETIC FLUORHLOGOPITE
DIACETONE ALCOHOL
PHOSPHORIC ACID
ACETONE
BIS (GLYCIDOXYPHENYL) PROPANE / BISAMINOMETHYLNORBORNANE COPOLYMER
ALUMINUM HYDROXIDE
RED 22 ( CI 45380)

Using KL Polish:

What’s the best way to use KL Polish and keep it going till my last mani?

KL Polish is a thicker formula. Use the same nail prep you would for any mani/pedi! Apply two thin coats of KL Polish to build the color, letting each coat dry before applying the next. If you’re having issues with application, don’t add nail polish remover! It can break down the formula and ruin your KL Polish. Vigorously shaking the bottles can make your polish chip faster. Applying the product too thickly can also cause it to chip and look goopy!

We know the KL Polish bottles are total eye candy, but rock the colors on your hands and keep the bottles in the dark. Find a dark and dry place to store them where they stay at a consistent cool temperature. (Bathrooms are a no-go!)

Keep your bottles right side up. Exposure to air will cause your polish to get thick and goopy. Keeping them on their sides or upside down will cause polish at the top of the bottle to dry up and prevent the lid from going on tight. That means air and then goopy polish! Make sure you’re tightening the lid after each mani/pedi.

KL Polish can be worn without base and top coat. We use both on our nails at KL Polish. But how long KL polish lasts on you and what options are best is a difficult question to answer because everyone has such different nails. If you want more insight on your nails, it’s best to see a licensed Nail Technician. When nails are healthy, base coat and top coat are great ways to maintain your manicure, feel free to use your favorite brand until Kathleen releases the KL Polish base coat and top coat, because you know they are going to be amazing!

 

How can I get in touch with you?

Scroll to the top of this page for our contact details! 

Mailing Address:  

261 Davenport Rd,
Suite 300,
Toronto, ON,
M5R 1K3
Canada