KL Polish Contact & FAQ

Got a question about KL Polish? Start by scrolling down to check out our FAQ.

Can’t find the answer there? Here’s how to get in touch with us:

For general inquiries or customer service including if you received a broken product - support@klpolish.com

For public relations or business inquiries - business@klpolish.com

 

FAQ

How long will it take for my order to be delivered?

We aim to ship all orders within 2-3 business days, although it may take a few days longer when new products are released and demand is very high. It typically takes 5-10 business days after an order has shipped for US orders to arrive, although orders to Alaska and Hawaii may take a little longer.

Orders to Canada typically take 2-4 weeks from ship date, although this may be delayed by customs. Unfortunately shipping regulations on nail polish mean it is often slower to arrive than other products.

 

My polish was marked as delivered, but I didn't receive it.

It's possible that USPS marked your package as delivered prematurely. Your package will most likely be delivered within a few days. If it has been 3 business days or more since false delivery, let us know so we can take care of it!

Be sure to double-check your address to make sure it's up to date!

 

Where do you ship to?

We currently ship to the United States (including Alaska and Hawaii) and Canada.

 

Why don’t you ship to other countries?

Because nail polish can’t be shipped by air, it would take a very long time to ship internationally - overseas orders would have to go on a ship, which can take many weeks. We’re currently working on setting up international distribution and hope to offer more international shipping options soon.

 

How much does shipping cost?

Shipping within the US is charged at a flat rate of $4.95. Shipping to Canada is a flat rate of $8.95 for basic shipping (UPS Innovations) or $13.95 for expedited shipping (USPS First Class).

 

When will you be restocking sold out nail polishes?

We are working hard on restocking your favourite nail polishes! In the meantime, you can sign up to our newsletters to be notified the moment they're available again. To subscribe, scroll down to the bottom of the page, enter your email and hit subscribe!

 

How do I return an item?

Because we want to keep the price of KL Polish as low as possible, we cannot accept returns or exchanges for any reason other than a product which was broken during shipping. If you did receive a broken product, we’re very sorry - please send us an email at support@klpolish.com and we will get back to you with instructions for claiming a refund.

 

Are KL Polish nail polishes cruelty free?

Yes, all KL Polish nail polishes are 100% cruelty free and never tested on animals.

 

Are KL Polish nail polishes 5-free?

Yes, all KL Polish nail polishes are 5-free. 

 

Umm, what does 5-free mean?

5-free nail polishes are free of 5 potentially harmful chemicals: formaldehyde, formaldehyde resin, camphor, dibutyl phthalate, and toluene. Didn’t expect a chemistry lesson, did you?

  

Where are KL Polish nail polishes made?

KL Polish nail polishes are made in the USA.

 

Which stores can I buy KL Polish from?

KL Polish is currently available exclusively on klpolish.com; you won’t find our products in any stores, and no other websites are authorized to sell KL Polish. Selling online only helps us to keep our prices as low as possible.

 

Do you offer special wholesale pricing for salons?

We do have a small wholesale program for approved salons. To learn more about using KL Polish in your salon, send an email to business@klpolish.com and someone from our team will get back to you within one business day.

 

What are the ingredients in KL Polish nail polishes?

The ingredients vary slightly from polish to polish because different colors use different dyes and pigments. KL Polish nail polishes may contain:

BUTYL ACETATE, ETHYL ACETATE, NITROCELLULOSE, ADIPIC ACID / NEOPENTYL GLYCOL / TRIMELLITIC ANHYDRIDE COPOLYMER, ACETYL TRIBUTYL CITRATE, ISOPROPYL ALCOHOL, STEARALKONIUM BENTONITE, ACRYLATES COPOLYMER, STYRENE/ACRYLATES COPOLYMER, SILICA, BENZOPHENONE-1, TRIMETHYLPENTANEDIYL DIBENZOATE, MICA (CI 77019), TIN OXIDE, YELLOW 5 LAKE (CI 19140), BLUE 1 LAKE (CI 42090), ALUMINUM POWDER (CI 77000), YELLOW 11 (CI 47000), ULTRAMARINES (CI 77007), BLACK 2 (CI 77266), BISMUTH OXYCHLORIDE (CI 77163), TITANIUM DIOXIDE (CI 77891), RED IRON OXIDE (CI 77491), BLACK IRON OXIDE (CI 77499), FERRIC AMMONIUM FERROCYANIDE (CI 77510), RED 6 LAKE (CI 15850), RED 7 LAKE (CI 15850), RED 21 (CI 45380), RED 28 (CI 45410), RED 30 LAKE (CI 77360), RED 34 LAKE (CI 15880), VIOLET #2 (CI 60725), MANGANESE VIOLET (CI77742), SYNTHETIC FLUORHLOGOPITE, DIACETONE ALCOHOL, PHOSPHORIC ACID, ACETONE, BIS (GLYCIDOXYPHENYL) PROPANE / BISAMINOMETHYLNORBORNANE COPOLYMER, ALUMINUM HYDROXIDE, RED 22 ( CI 45380)

 

How can I get in touch with you?

Scroll to the top of this page for our contact details!

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